the organization as a patient,” Bazile details. “The patients
love doing this; they feel that they are a part of advising and
guiding the organization.” This monthly meeting is in addition
to the quarterly patient survey the organization sends to all
patients.
Often times when working with underserved communities the
perception may be that those receiving the services should just
be thankful for whatever help they receive, but this is not so
with LifeLong Medical Carae. “People are proud, they don’t
want to take handouts and they just want to be respected. They
may not feel that they can or want to give a negative opinion
because it’s already free or that they may be treated poorly,” she
admits. “But we work to break down those perceptions and
really ask for true feedback.” Bazile explains how the Patient
Voice Collaborative is a give and take, allowing for patients and
the organizational staff to better understand eachother’s goals
and challenges, which leads to more effective healthcare.
Through continued outreach at a variety of community events
people who may have never heard about the organization are
able to learn about how it can help in their lives. “We also
have community members come to tell us how much they
love their doctor and how they are so glad they found us,” she
says. “I am in the unique position of being an administrator
but also able to be out in the community and hear about the
impact our organization and services have made on members
of the community.”
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