Where Passion and ComP meetassion St. Helena Hospital Napavalley Recognized as theTop in the West iworkingatogether toproviders, hospital staff, patients, volunteers, and donors,community.collaborationtheofongoinganhealththehospital,improvegreatamaketocontinuouslycarecommunityhealthtaket’sbetween Which is why the recent recognition of St. Helena Hospital Napa Valley by its patients as the Best in the West means so much to those who work there. “It was an honor for the hospital, and for nursing, that our patients would feel this way,” says Norma Zavala, RN, Heart and Vascular Unit, one of the team that traveled to Chicago to receive the award. “This was completely unexpected, and it’s both very humbling and very rewarding to see that what you’re giving is appreciated.” In September 2012, NRC Picker, a division of National Research Corporation, awarded the hospital its 2012 Path to Excellence award for “Top performing hospital with 100 to 300 beds.” The award is patient-driven, from the designation of the categories of achievement deemed most important, to the selection of award recipients. The award, which goes to the top two hospitals nationwide in each of three size categories, is bestowed on hospitals ranked by patients themselves as being top performers. On a zero-to-ten scale, St. Helena’s patients gave their hospital an overall rating of 9.7, and rated their willingness to recommend the hospital to others at 9.9. Among staff at St. Helena, there’s a sense of humility and gratitude toward the patients and community that support the hospital in its mission to help members of the community to live younger longer™. There’s also a strong sense of gratitude for the teamwork that made this award possible. One significant source of the passion and commitment to excellence found among the St. Helena Hospital community is the trust placed in hospital workers at all levels by hospital administration. In an effort to remove barriers imposed by a structured hierarchical approach to decision making, the hospital instituted a new management philosophy based on the Hebrew Circle, which encourages and empowers individual ownership for solutions, in the moment of need. From doctors to housekeepers, each is empowered to solve patient problems on the spot, and participate in planning and implementing strategies for improvement. The result has been a wave of creative innovations that have quietly transformed patient experiences in the hospital in ways both large and small. “The support from our community members is so important to our mission,” adds Steven Herber, MD, Executive Vice President. “St. Helena Hospital is able to provide a level of care far beyond the norm for a community of our size through their investments in advanced technologies and top-quality people. The Path to Excellence award is an achievement shared by our entire team: physicians, staff, volunteers, donors, and community members. We humbly thank each of you, and 10 Woodland Road we pledge to continue to provide the health care excellence that you deserve.” St. Helena , CA, 94574 We invite you to visit www.sthelenahospitals.org for more information. 707.963.3611 42 w w w. N A PA V A L L E Y L I F E m A g A z I N E . c o m ADvERToRiAl fEATuRE
NVLife Jan-Feb 2013
To see the actual publication please follow the link above